CARC Code
17
Requested information was not provided or was insufficient/incomplete.
How to resolve this denial
Submit the requested documentation and resubmit the claim
- 1
Review the RARC code to identify the specific document(s) required
- 2
Gather the required documentation from the provider or medical records department
- 3
Submit the documentation through the payer's electronic attachment portal or fax
- 4
Resubmit the claim with the attachment reference number if required
- 5
Confirm receipt and track to adjudication
▶✓ Pre-action checklist — verify before contacting the payer
Review the full remittance advice (ERA/EOB) for additional RARC codes that explain the denial.
Verify the claim was submitted with correct patient eligibility and benefit information.
Check if this denial applies to a specific line item or the entire claim.
▶More about CO-17 — stats, related codes, appeal template
82%
Recovery Rate
7-14 days
Avg. Resolution
Medium
Difficulty
Common
Frequency
Payer-Specific Notes
How major payers handle CARC 17 by specialty.
UnitedHealthcare
Review UHC's online claim status tool for additional detail on this adjustment.
Appeal Letter Template
Generic appeal template for CARC 17 denials.
We are submitting a formal appeal for claim [CLAIM_NUMBER] for patient [PATIENT_NAME], date of service [DOS]. This claim was denied/adjusted with CARC 17 indicating: "Requested information was not provided or was insufficient/incomplete.." We have reviewed the claim and are providing the attached documentation to support reconsideration. [SUPPORTING_DOCUMENTATION]. Please reconsider payment per the terms of our contract.
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