Question 1

Does Arceum integrate with my practice management system?

Accepted Answer

Right now, Arceum works with CSV uploads — export your denied claims from any PMS and upload them. Direct PMS integrations are on the roadmap for late 2026.

Question 2

Is patient data handled in a HIPAA-compliant way?

Accepted Answer

Arceum processes remittance data only, not PHI. We sign Business Associate Agreements (BAAs) with all customers. Our database is hosted on Supabase with BAA coverage, and our AI processing uses Claude with zero data retention.

Question 3

How long does setup take?

Accepted Answer

Most billing teams are up and running in under 30 minutes. There's no installation — you upload your ERA files and Arceum handles the rest.

Question 4

Can I cancel anytime?

Accepted Answer

Arceum is an annual contract billed monthly. You can cancel at the end of your contract term with 30 days written notice. No hidden fees, no penalties.

Question 5

Will this replace my billing staff?

Accepted Answer

No — Arceum makes your existing team dramatically more effective. Think of it as giving every biller a superpower, not a replacement. The goal is to recover more revenue with the team you already have.

Question 6

Which specialties do you support?

Accepted Answer

We're launching with medical outpatient practices — especially GI, orthopedics, and multi-specialty groups. The denial code library and resolution engine work across all specialties. Join the waitlist and tell us your specialty — it helps us prioritize.

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